You can always contact us for any return questions at:fall3nang3l.llc@hotmail.com.

Overview of policy

Refunds: No

Returns: Yes under certain conditions

Exchanges: No

Refunds

We cannot offer refunds as once your order has been processed it is printed and delivered by a third party.

Returns/exchanges

Since products are only printed once ordered, exchanges are not possible and returns are only viable under certain conditions.

Time to process returns will vary based on how busy we are but in general expect 1 to 2 business day before we can get back to you about your return once a return has been accepted expect it to take your original order delivery time doubled to return and then deliver your free reprint back to you.

Conditions for returns: damaged or defective product Please see below for more information.

Damaged/defective products

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

A free reprint will be offered if the product is damaged or defective and is reported to the email (fall3nang3l.llc@hotmail.com)within 30 days of product delivery, along with the required photo proof. 

A free reprint will only be given if the product is damaged or defective upon receiving the product.

Any damage done to the product after receiving it we are not liable for.

The printing on the product can have a 0.5 margin of error in which a free reprint will not be given.

If you have discovered a fault, please take pictures of the defected product and attach them to the initial email with an explanation.

We do not issue a free reprint if you do not provide a reason for returning the item or send it back without contacting us first.

 

WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.