Shipping policy

 

What locations do you ship to?

 

We currently ship to the United Kingdom only.

 

how much does shipping cost?

 

Shipping to the UK costs are per item and are below they are also written in the products description as well.

Tough mobile phone case:£3.00

Small mouse pad:£5.00

Small desk mat:£5.00

Medium desk mat:£5.00

Large desk mat:£5.00

11oz black mug:£5.00

15oz black mug:£5.00

 

 

How long does an order take to arrive once shipped?

 

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 10-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays.Please reach out to fall3nang3l.llc@hotmail.com for additional assistance in this matter. 

 

What do I do if my order is lost in the mail?

If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse.Please see our refund and return policy for when these might be applicable to shipping situations.

 

Are there any hidden customs fees or import taxes?

 

All prices on our webpage are displayed in £ with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

Extended Delays

 

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.